Fee for making complaints

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Every complaint^¹ filed under the consumer protection law must be accompanied with a nominal fee that is payable in the form of a demand draft of a nationalized bank or through a postal order^², or in electronic form^³. The fee structure based on the value of goods or services is given below^⁴:

Fee payable to the District Consumer Disputes Redressal Commission:

Value of Good or Services	Old Fee	New Fee
Upto one Lakh – Upto to one lakh rupees – For complainants who are under the Below Proverty Line holding Antyodaya Anna Yojana cards	No fee	No Fee
Upto one lakh Rupees – For complainants other than Antyodaya Anna Yojana card holders	No Fee	Rs. 100
Rs. 1 lakhs – Rs. 5 lakhs	No fee	Rs. 500
Rs. 5 lakhs – 10 Rs lakhs	Rs. 200	Rs. 1000
Rs. 10 lakhs – Rs. 20 lakhs	Rs.400	Rs. 2000
Rs. 20 lakhs – Rs. 50 lakhs	Rs. 1000
Rs. 50 lakhs – Rs. 1 crore	Rs. 2000

Fee payable to the State Consumer Disputes Redressal Commission:

Value of Good or Service	Old Fee	New Fee
Rs. 20 lakhs – Rs. 50 lakhs	NA	Rs. 5000
Rs. 50 lakhs – Rs. 1 crore	NA	Rs. 10,000
Rs. 1 crores – Rs. 2 crores	Rs. 2500	NA
Rs. 2 crores – Rs. 4 crores	Rs. 3000	NA
Rs. 4 crores – Rs. 6 crores	Rs. 4000	NA
Rs. 6 crores – Rs 8 crores	Rs. 5000	NA
Rs. 8 crores – Rs. 10 crores	Rs. 6000	NA

Fee payable to the National Consumer Disputes Redressal Commission:

Value of Good or Service	Old Fee	New Fee
Above Rs. 1 crore	NA	Rs. 25,000
Above Rs. 5 crore	NA	Rs. 50,000
Above Rs. 10 crores	Rs. 7500	Rs. 1,00,000

An important thing to note is that the collected fees go to the Consumer Welfare Fund, at the State level or the National level, as the case may be. Where such Fund does not exist, it is directed to the State Government^⁵. The fee is utilized to continue consumer welfare projects.

Section 2(6), Consumer Protection Act, 2019.[↩]
Rule 7(1), Consumer Protection (Consumer Complaint Redressal Commissions) Rules, 2020[↩]
Section 35(2), Consumer Protection Act, 2019[↩]
Section 35(2), Consumer Protection Act, 2019[↩]
Rule 7(2), Consumer Protection (Consumer Complaint Redressal Commissions) Rules, 2020[↩]

Comments

K.T.Sidhiq Advocate

October 4, 2023

This schedule of fee is amended recently. The pecuniary limits of Commissions also changed.
Please update

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