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If patients or their caregivers have a grievance against a doctor or the hospital administration regarding the quality of treatment provided, they have a right to seek redressal for the same. Further, they can do so if any of their other rights as patients have been violated. For instance, violation of privacy, discrimination against you etc.
Hospital’s Grievance Office
This can be the first place to approach when seeking redressal against professional misconduct(( Chapter 7, Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002)) by a doctor or hospital. A grievance redressal mechanism in a hospital works on resolving issues faced by patients. However, if the issue is not satisfactorily resolved at this level, the patient can approach the other authorities given below.
National, State or District Level Council of Clinical Establishments
Clinical establishments are government or private places that provide medical services. For instance, if there are any shortcomings of clinical establishments in meeting standards of infrastructure or care, you can approach the officer or authority of a State or Union Territory(( Clinical Establishment (Registration and Regulation) Act 2010)) to report issues. For example, you can complain if the medical equipment is not in a good working condition or if they lose or misplace your medical records. You can find a list of officers in each State here.
State Medical Councils
You can approach State Medical Councils to seek disciplinary action against a doctor or hospital administration.(( Section 8.2, Indian Medical Council (Professional Conduct, Etiquette and Ethics) Regulations, 2002))Further, to find a list of state councils, see here.
Police
In case of criminal conduct by the doctor or hospital administration, you can file an FIR against them. Further, you can also call on 100 (police helpline) to register a complaint.
