Complaints and Grievances Regarding Income Tax

If you have any income tax-related doubts or complaints, you can make use of the Income Tax Department’s tax helplines. For specific issues related to the filing of income tax returns, you can contact the help desk of the income tax e-filing portal.

The Income Tax Department also issues useful tax information through booklets and pamphlets.

Grievances

The Income Tax department has a set procedure for addressing your grievances.

An Aaykar Sampark Kendra is as a single window mechanism resolve your grievance. You can locate your nearest ASK center here.

At ASK, a unique identification is given to you on the spot. After that, the authorities record the details of your complaint. In addition, you will receive an acknowledgement for your complaint, along with an indication of how much time it will take to address your complaint.

The ASK center also gives you information about the employee you can contact for future communication. The details include:

• name of the employee
• designation
• telephone number

After the department takes a decision regarding your complaint, you will immediately be told of the decision. Sometimes, the decision does not give you the remedy you want. However, you will be told of the justification for the decision. The alternative options for appeal will be conveyed to you.

You can also electronically submit your grievance here.

General questions

The government has set up Aaykar Sampark Kendras in some income tax offices. These are centers where taxpayers can file income tax returns and address tax related grievances. For general queries on income tax, call the Aaykar Sampark Kendra (ASK) on 1800 180 1961.

E-filing returns

You can enquire about e-filing your returns on +91-80-46122000/91-80-26500026.

Refund/rectification

For enquiring about refund or correcting your tax returns, you can call +91-80-46605200.