What are the complaint forums/helplines?

[Trigger Warning: The following content contains information on physical violence which some readers may find disturbing.

If you are a survivor of acid attack, you can approach the following authorities:

Police

You can approach the police to make a complaint. You can get in touch with the police by dialing the helpline number 100. The police will record the information about the crime in the FIR (First Information Report).

National Commission for Women

The National Commission for Women (NCW) is a national-level government organization that is empowered to investigate complaints related to issues faced by women. The NCW will help you by:

  • Monitoring and expediting the investigations being led by the police.
  • Monitoring acid attack cases with regards to prosecution of the accused, providing medical relief to survivors and payment of compensation to survivors through the system. This is done through the use of the MIS system.(( MIS for Assistance to Victims of Acid Attack, National Commission for Women, accessed at http://ncwapps.nic.in/MISforAcidAttackVictims/MonitoringAuthority/default.aspx.))
  • Providing counselling or a hearing before the NCW. This is done to resolve disputes between the two parties.

You can get in touch with them by either calling the helpline number 1091, or sending an email to ncw@nic.in, or filing an online complaint. Further, you can also approach the State Commission of Women situated in your state, and ask them for help.

Sub-divisional Magistrate 

A person can also complain to the Sub-Divisional Magistrate (SDM) of the district as they have a responsibility to ensure the guidelines for acid attack are followed. These guidelines include information on sale of acid and role of shopkeepers while selling acid. They can also levy fines on shopkeepers breaching the rules laid down by the Supreme Court.(( Laxmi v. Union of India and Others, (2016) 3 SCC 669.))

National Helplines

Some national helplines that you can contact are:

National Emergency Number (medical too) 112
Women Helpline (All India)- Women in Distress 1091
Women Helpline Domestic Abuse 181
Police 100
National Commission for Women 011-26942369, 26944754
ChildLine India Foundation Helpline 1098
National Human Rights Commission 011- 23385368/ 9810298900

Identity Theft

Identity theft refers to the act of someone dishonestly stealing and making use of your password, electronic signature, or other unique identification feature. For example, if your classmate steals your Instagram password, it is an instance of identity theft. 

Identity theft is punishable with jail time of up to three years and a fine of up to one  lakh rupees.1

  1. Section 66C, The Information Technology Act. []

How can you claim compensation under this law?

[Trigger Warning: The following content contains information on physical violence which some readers may find disturbing.

To seek compensation under the Victims Compensation Scheme,(( Compensation Scheme for Women Victims/Survivors of Sexual Assault/other Crimes 2018, National Legal Services Authority, accessed at https://wcd.nic.in/sites/default/files/Final%20VC%20Sheme_0.pdf.)) the procedure is:

Step 1: Filing an FIR

The survivor or someone on their behalf has to mandatorily report the acid attack crime by filing an FIR.

Step 2: Sharing FIR copy to Legal Services Authority

The station house officer (“SHO”), Superintendent of Police (“SP”) or the Deputy Commissioner of Police (“DCP”) of a police station has to mandatorily share a hard or soft copy of the FIR with the SLSA or DLSA.

Step 3: Application for compensation

The survivor, her dependents or relatives, or the SHO of the area concerned to the SLSA or DLSA can file an application for the award of an interim or final award of compensation. The application must be submitted in the format given under the Victim Compensation Scheme as Form -I. It must be filed with a copy of the FIR or criminal complaint and, if available, a Medical Report or Death Certificate. Further, the applicant must submit a copy of the judgement/ recommendations of the court, if the trial is over.

Step 4: Preliminary Investigation by Legal Services Authority

The SLSA or DLSA then begins the preliminary verification of the facts of the attack for granting compensation.

Step 5: Getting Compensation

The amount of compensation will be given by the SLSA or DLSA by depositing it in a Bank in the joint or single name of the survivor or dependent(s). In case the survivor does not have any bank account, the DLSA would facilitate opening of a bank account in the name of the survivor. In case the survivor is a minor in a child care institution, the bank account will be opened with the Superintendent of the institution as Guardian. However, in case the survivor is a foreign national or a refugee, the compensation will be given through cash cards.

To learn more on information on schemes in different states for survivors of violence, contact details of one-stop centres, protection officers and helpline numbers, check out the Nyaaya Map on Key Information for Survivors of Violence.

Impersonation

Impersonation refers to the act of assuming a fake identity with the intention to deceive a person through the use of a computer or any communication device. For example, if someone posts a picture through your Facebook profile, while pretending to be you, it is a case of impersonation. 

The punishment for impersonation is jail time of up to three years and a fine of up to one lakh rupees.(( Section 66D , The Information Technology Act.))

What are the costs involved for survivors to exercise their rights?

[Trigger Warning: The following content contains information on physical violence which some readers may find disturbing.

For crimes of acid attack, medical and rehabilitation facilities must be provided to survivors free of cost:

  • They must be given free first aid and medical treatment.
  • They must be provided with a medical certificate free of cost that may be used for further treatment in other hospitals.
  • The police have to provide a complainant with a copy of the FIR, free of charge.
  • Further medical treatment is usually paid for through the:
    • Fine amount imposed on the offender for committing the crime
    • The compensation from States and Union Territories under their respective Victim Compensation schemes, and;

Additional compensation from the victim’s compensation Fund(( Compensation Scheme for Women Victims/Survivors of Sexual Assault/other Crimes 2018, National Legal Services Authority, accessed at https://wcd.nic.in/sites/default/files/Final%20VC%20Sheme_0.pdf.))

Obscene Materials and Sexual Harassment

The law punishes different kinds of crimes if obscene material is shared or you face sexual harassment online:

Publishes or distributes obscene material online

If someone publishes or distributes obscene material online, it is considered a crime. For example, if someone publishes pictures of a naked woman. This is punishable((  Section 67, The Information Technology Act, 2000.)) with jail time of up to three years and a fine of up to five lakhs on first conviction, and jail time of up to five years and a fine of up to ten lakhs upon any subsequent conviction.

Publishes or distributes materials that display sexually explicit acts

Further, if someone publishes or distributes materials that display sexually explicit acts, it is also considered a crime. For example, if someone publishes a video of two people engaging in sexual intercourse without their permission, he may be punished under the law. This is punishable(( Section 67A, The Information Technology Act, 2000.)) with jail time of up to five years and a fine of up to ten lakhs on first conviction, and jail time of up to seven years and a fine of up to ten lakhs upon any subsequent conviction.

Showing Pornographic Material

Showing pornographic material to a woman when she does not want to watch it is considered sexual harassment, and is a crime under the law.(( Section 354A, The Indian Penal Code, 1860.)) The punishment for this is jail time of up to three years or a fine or both.

How is the sale of acid regulated in India?

The sale of acid in India is governed by two levels of regulatory mechanisms:

State-level Rules framed by the respective State and UT Governments

Various state and Union Territory governments have framed rules for the sale of acid,(( These rules have been framed under Section 2 of the Poisons Act, 1919, or under state-specific statutes (in the case of Chhattisgarh).)) including Chhattisgarh, Rajasthan, Karnataka,  Tripura, and Himachal Pradesh. These rules are broadly similar, and prescribe various requirements for shopkeepers selling acid:

  1. Shopkeepers can only sell acid, or keep the same for sale, if they have a license issued by the relevant licensing authority. This may mean the District Magistrate, or any other officer appointed by the state government.
  2. In case a shopkeepers’ license becomes invalid, they must sell the acid off to another license holder within 3 months. After this period, the licensing authority has to remove and destroy it.
  3. Shopkeepers must exhibit a copy of the sale of acid rules of that state  at their place of business.
  4. Shopkeepers must sell acid only from the premises that have been specified in the license. For example, if the acid can only be sold by a shopkeeper in one of his shops and not the others that are not mentioned in the license.
  5. Shopkeepers must only sell acid to persons personally known to them, or those who produce a photo identity card with their address and substantiate the same with a legally valid address proof like an Aadhar card.
  6. Shopkeepers must sell acid only after ascertaining the name, phone number, address, and the purpose for buying acid of the purchaser. They must maintain a register with the prescribed details of the acid sale transactions, including the name of the acid, quantity sold etc.
  7. Shopkeepers must not sell acid to persons below 18 years of age.
  8. Shopkeepers must store acid securely in a box/ room etc., with the word ‘poison’ marking the same, and ensure that only acid is stored there. They must sell poison only after securely packing and labeling the same.

If a shopkeeper does not follow these rules for the first time, the punishment is a jail term for up to 3 months, or with a fine of up to Rupees 500, or with both.(( Section 2 and 6, The Poisons Act, 1919; Section 15, the Chhattisgarh Regulation, Prohibition, Sale and use of Acid Act, 2013.)) For repeating the crime, the punishment is a jail term of up to 6 months, or with a fine of Rupees 1000, or with both. Hence, a criminal complaint or FIR can be filed against them for the illegal sale of acid. Such acid which is illegally stored will also be confiscated from the shopkeeper.(( Section 6(2), the Poisons Act, 1919.))

The Government of India has also framed Model Rules (the Poisons Possession and Sale Rules, 2013) for states and UTs to refer to while framing their respective rules. The Supreme Court has mandated states to make their rules as stringent as these Model rules.(( Laxmi v Union of India and Others, (2014) 4 SCC 427 [7].)) Further, the Court has repeatedly urged all states and UTs to frame rules to regulate the sale of acid and other corrosive substances,(( Laxmi v. Union of India and Others, (2016) 3 SCC 669, order dated 11/2/2011; Id; Laxmi v. Union of India and Others, (2016) 3 SCC 669, order dated 10/4/2015.)) and ensure the proper implementation of the same.(( Parivartan Kendra v. Union of India and others, (2016) 3 SCC 571 [12], [13].))

Rules by the Supreme Court

The Supreme Court gave guidelines about the sale of acid, to be followed in states which did not have state rules for sale of acid.(( Laxmi v. Union of India and Others, (2014) 4 SCC 427 [9]-[11].)) Under these guidelines, the shopkeepers must follow the following regulations:

  • They can only undertake over-the-counter sale of acid, if they maintain a register with the details of the buyer, their address, and the quantity sold.
  • They must only sell acid after the buyer shows a government issued photo ID with the address of the person, and specifies their reason for buying the acid.
  • They must declare their stocks of acid within 15 days to the Sub-Divisional Magistrate (SDM) of the district.
  • They must not sell acid to minors.

Under these Court guidelines, a person can also complain to the Sub-Divisional Magistrate (SDM) of the district as they have a responsibility to ensure the guidelines are followed and can levy fines on shopkeepers breaching the rules given above.

Personal Photos/Videos of You

If someone takes, distributes or publishes your personal photographs or videos without your permission, it is considered a crime. For example, if someone takes pictures of your private parts and publishes them on their Facebook account, they have committed the offence of violation of privacy(( Section 66E, The Information Technology Act.)).  The punishment can be jail time up to three years or a fine up to two lakh rupees or both.

It is also a crime to take, view, or circulate pictures of a woman engaging in private acts. It is known as voyeurism(( Section 354C, The Indian Penal Code.)), and is punishable with jail time of up to 3 years and a fine.

Insulting Religion

If someone intentionally and with malice, says or writes something that insults your religion or religious beliefs, it is considered a crime under the law. For example, if someone insults your religion by calling it unpleasant names through a Facebook post.

These acts are punishable with jail time  of up to three years or a fine or both.(( Section 295A, The Indian Penal Code.))

Account Takeover and Unauthorised Access

If someone takes over your online account, accesses your data or the hardware/software on your computer without your permission, that person is guilty of the offence of unauthorized access(( Section 43(a), The Information Technology Act)). For example, if someone gains access to your Gmail account without your permission. 

The offender is liable to pay you damages/compensation by way of a monetary amount not exceeding one crore rupees. However, it needs to be established that the offender accessed your account dishonestly.(( Section 24 and 25, The Indian Penal Code, 1860.))